Privacy Statement
173 Leura Mall, Leura NSW 2780 – 02 4784 3983
2/200 Macquarie Road, Springwood NSW 2777 – 02 4701 5641
reception@purcellproperty.com.au
Full Policy: https://purcellproperty.com.au/privacy-policy/
This Privacy Policy explains how Purcell Property collects, uses, discloses and manages personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Where appropriate, references to “personal information” include “sensitive information” as defined in the Act.
We may update this Privacy Policy from time to time by posting changes on our website or providing other forms of notification. This Policy is available online, at our offices, and may also be provided at property inspections or when first contacting you by email.
1. Collection of Personal Information
We collect personal information including: name, phone, email, identification documents, financial and employment details (for tenancy applications), property preferences, communications, and other information necessary to provide our services.
How we collect: open home sign-ins, website enquiries, phone/email, and third-party platforms (realestate.com.au, Domain.com.au, online tenancy applications).
Sales-specific collection:
Prospective/current vendors: to identify you and the property and act as your sales agent
Prospective/current purchasers: when attending inspections or making enquiries
Other enquiries related to properties or services
Note: Failing to provide this information may prevent us from offering our services, and property owners may deny access if required information is not provided.
Collection from other sources:
Agents, owners, insurers, contractors, legal/financial advisors
Public registers (e.g., NSW Land & Property Information)
Publicly available information, valuers, and related service providers
Other service providers authorised to supply personal information
Legal obligations: Certain laws, such as the Property, Stock and Business Agents Act 2002 (NSW), may require collection and disclosure of personal information.
2. In-Person Collection Transparency
When collecting personal information in person at inspections or open homes, we ensure you are informed about:
Who is collecting: Purcell Property
Why it is collected: to manage property inspections, enquiries, tenancy or sales processes
How and where it is stored: securely in our offices, CRM systems, and approved third-party platforms, including cloud storage with potential overseas storage in USA, Europe, Asia (Philippines, India), and New Zealand
How long it is retained: tenancy applications 60 days, transaction documents 3 years, essential information for successful applications
Principle: information is kept only as long as necessary
3. Use and Disclosure
Sales-related purposes:
Identify/verify prospective or actual vendors
Advertise, market, and promote properties
Negotiate/manage sales, including non-legal assistance with contracts and statements of account
Liaise with vendors, purchasers, agents, contractors, legal/financial advisors
Ensure safety/security during inspections and auctions
Comply with applicable law and confirm GST registration
Direct marketing about other properties/services unless you opt out
General purposes:
Provide statistical info to the Real Estate Institute of NSW
Run our business efficiently and perform administrative/operational tasks
Comply with dispute resolution or legal processes
Act on behalf of clients under agency agreements
Update records and contact details
Operate controlled money accounts
Provide personal information to potential acquirers of our business (and their advisors)
Any other purpose to which you have consented
Marketing: You can contact us at any time to opt out.
4. Sharing Personal Information
With third parties:
Representatives, lawyers, settlement agents, accountants, brokers
Co-listing, buyers, or other property agents
Auctioneers
Financiers/mortgage brokers
Valuers, surveyors, insurers, claim assessors
Financial institutions
Tenants’ referees, employers, other individuals confirming identity/details
Debt collection agencies
Law enforcement agencies
Government/regulatory bodies, including NSW Land and Property Management Authority, ATO, NSW Office of State Revenue
With related companies: For any purposes described above
Overseas disclosure: Some information may be stored in cloud or networked storage accessed from other countries. We take reasonable steps to ensure compliance with the Act.
5. Retention of Information
Tenancy applications (realestate.com.au) retained 60 days; unsuccessful applications destroyed
Successful applications retain only essential information (contact/licence details)
Transaction documents retained for 3 years and then regularly and securely destroyed
Information is kept only as long as necessary
6. Anonymity & Pseudonymity
We cannot always deal with people who wish to remain anonymous, particularly for tenants, vendors, or purchasers, due to identification, security, and owner concerns. We may provide general information to unidentified individuals when possible.
7. Information Security
We take reasonable steps to protect personal and sensitive information from misuse, loss, unauthorised access, modification, or disclosure.
8. Access and Correction
You can request access or correction of personal information by contacting our offices or visiting https://purcellproperty.com.au/privacy-policy/
A reasonable fee may apply.
9. Complaints
Privacy complaints can be directed to our offices. If unresolved, contact the Office of the Australian Information Commissioner: